Women’s Residential Services – Q&A

Application for service

1. How can I seek help if I am experiencing tense family relationships or domestic violence?
  • If your life is in danger, please call 999 immediately for assistance.
  • You can go directly to Integrated Family Service Centre to seek help.
  • You can call the our 24-hour hotline at 8100 1155. The staff will listen to your needs, help you analyze your situation, provide information, and develop a safety plan.
2. I’m unsure if my situation constitutes domestic violence.
  • You can contact our 24-hour hotline at 8100 1155. The staff will listen to your concerns, help you assess your situation, provide information, and create a safety plan.
3. What should I do if someone I know is facing domestic violence?
  • No one deserves to be treated with violence. Encourage them to seek help as soon as possible. You can suggest or accompany them to reach out to social workers, healthcare providers, school personnel, police, or other professionals for assistance.
4. I am a lesbian and my partner is using violence against me, can I apply to be admitted to a women's shelter?
  • Domestic violence is equally possible on same-sex partners but you may have other concerns. For example, you may worry about “Coming Out” when seeking help from others; or your partner may even prevent you from seeking help by threatening you with “Coming out” or claiming most helping organizations are anti-homosexual, resulting in your fear, isolation and helplessness. In fact, you are welcome to seek help from refuge centres for women. Staff have received relevant training and understand the concerns of homosexuals. Therefore, information you provide will be handled with care in accordance with the principles of confidentiality.

Shelter Accommodation

1. What do I need to bring for admission?
  • The center is equipped with basic cooking utensils, essential appliances, furniture, bathroom facilities, and laundry equipment. Each room has a lockable wardrobe and bedding, sufficient for general living needs.
  • The center also provides baby supplies, including cribs, bathtubs, and bottle sterilizers, which can be borrowed as needed.
  • If you have enough time and are in a safe situation, you can bring personal and/or your children’s identification, important documents (such as marriage certificates), some cash, clothing, and any necessary medications. You may also bring comfort items for your children.
  • The center can also provide emergency supplies, such as toiletries, clothing, and food, for women and children in need.

Quiz Result

Quiz Result

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小测试结果

小測試結果

小測試結果